SHIPPING POLICY
DISCREET PACKAGING

The doll will be packed in a tight, sturdy, moisture-proof carton, and there will be no information indicating that it is a doll. Please note that customs agents may open your doll box for inspection and determine the import tax for overseas customers.

FREE SHIPPING

We provide free and discreet delivery service, mainly to North America, Europe, and Asia. However, due to import laws and regulations and certain restrictions, we will not ship to the following destinations: Islamic countries, Thailand, Malaysia, India, Indonesia, Africa, Brazil or Mexico.

CUSTOMS TAXES

For packages sent to North America and Asia, we usually include tax in the postage. So for most cases, you no need to pay tax.

For parcels sent to Europe, customers generally need to cooperate with customs clearance and pay taxes independently.

SHIPPING & DELIVERY TIME

For customized dolls, it normally takes 1-2 weeks from the date of order for your doll to be manufactured and shipped. For dolls in stock, shipping normally takes 6-10 days. There may be exceptions.

Before sending the parcel, we will take photos to confirm the completeness and correctness of the product with the user. We will only ship the product after the user confirms approval. A parcel tracking number will be provided within 1-2 working days of approval being received.

Our goal is to ship all products as soon as possible so that you can enjoy your new doll. However, please note that even if your dolls is pre-configured, it will take some time to complete your order.



ORDER TRACKING

Your parcel will be shipped by DHL, FedEx, or UPS. After shipment, we will send you a tracking number via email. For this reason, you must provide us with your correct contact information.

CHECK AND ACCEPT YOUR PARCEL

We suggest you inspect each item if your parcel arrives with any damage. Even if the carton looks good from the outside, it is recommended that you open each unit to inspect it. Take photos or videos as proof if needed. This should be done in front of the deliveryman, because once the deliveryman leaves, it is too late.

If the bill of lading or driver does not allow you to open the parcel for inspection before signing, you must carefully inspect the carton and pay attention to any damage, regardless of size. If you see any holes or damage to the carton, you must put the damaged parcel aside unopened for the carrier's inspector to inspect and ask the delivery person for the local phone number you can contact.

If you discover any damage in the future, you are solely responsible for filing a claim. In this case, you must immediately contact the freight terminal for further instructions, or call the shipping company’s customer service center for help.